Our goal at agiprodj is to provide you with the best possible customer service experience. If you're not completely satisfied with your purchase, we will gladly accept your qualifying return or exchange within 30 days of the ship date. Pioneer DJ / AlphaTheta products are subject to a 15 day return window.

You may use the shipping carrier of your choice. However we recommend that you ship your return insured for the full retail value of the product(s) and that you use a shipping method that is traceable. agiprodj is not responsible for any returns damaged or lost in transit.

Approved returns are to be addressed as follows:

RMA#(fill in your approved RMA number here)
agiprodj Returns
5250 HIgh Banks Rd- Suite 700
Springfield, OR 97478

To ensure documented communication, all returns are handled electronically. agiprodj reserves the right to deny any return.

* Item(s) must be received in “Like New” condition
* Item(s) must be packaged within a separate shipping box
* Item(s) must include all original packaging, manuals, components, etc. If Original Packaging is missing damaged, or included items are damaged or missing, the item is unable to be returned. Cases may be returned in new/sealed condition, double boxed on return shipment back to agiprodj. Any opened/used cases are not eligible for return.
* Item(s) not meeting these guidelines are subject to a restock fee
* Item(s) marked as B-Stock are a final sale item. Any issues with the product are handled with the manufacturer directly.
* Items that come in contact with the human body (for example, bot not limited to) microphones/microphone systems, control vinyl, faders, needles are NOT RETURNABLE
* Ethics Clause - If you are found to be flipping products, your buying and return privileges will be suspended IMMEDIATELY. No Exceptions. We support the DJ/Entertainment industry, not flippers.

agiprodj reserves the right to charge a restock fee on non-defective product returns. These fees are assessed to offset a number of steps in the returns process including product receiving, inspection, testing, reassignment of serial numbers, restocking, and refund processing.

* Items that have been opened but remain in like new condition will incur a 15% restocking fee.

* Items that have been opened, show signs of use, missing contents, alteration of the retail packaging (writing, labels, tape, tears on retail box), or any other issues deemed by agiprodj to make the returned item unsellable will incur a minimum 30% fee and may be assessed additional fees to recover the cost of missing components, etc.

* Any item not in its original retail box and retail packing materials will be refused return. No Exceptions.

* All software dependent products are non-returnable. This includes Serato, rekordbox, Virtual DJ, Traktor, and lighting control products.

* Any item that comes in contact with the human body for example headphones, microphones, in-ear monitors are non-returnable.

In the event your product arrives defective/damaged, you will be issued a pre-paid shipping label by either agiprodj or the manufacturer of the product. In most cases, a new replacement will be sent to you automatically once the item has been received by agiprodj or the manufacturer and determined to be defective. agiprodj will not ship a new replacement product until this determination has been made, unless the replacement product is prepaid in full in which case you will be refunded once the returned product has been ruled defective. All items will be thoroughly inspected, and serial numbers (if applicable) will be verified. You will be fully responsible for all shipping costs, including return labels sent for items claimed to be damaged, defective or Dead on Arrival (DOA) which are found to be in full working order and/or do not match the damage originally described.

If you're simply unhappy with a product and wish to return it for a refund or exchange you will be responsible for all shipping costs. This includes not only the fees incurred by you to ship the item(s) back to agiprodj but also the costs incurred by agiprodj to initially have your package shipped to you. While agiprodj offers free shipping on most items, there is a real cost associated with that shipment. That incurred cost will be deducted from your refund/credit. Store credit/credit on file expires 60 days after the date of issue.

If you refuse an order that is En Route to you, you will be charged the cost of shipping we paid to ship it to you, the cost of shipping it back to agiprodj (which is same cost as the amount we paid to ship to you initially).

Shipping speeds offered are an estimate, not a guarantee. Shipping costs will not be refunded due to a late arrival or delay caused by shipping carrier.

If you made your purchase internationally via a freight forwarder, agiprodj does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation fees incurred including taxes, duties, additional charges, VAT's and/or brokerage fees will solely be the buyer's responsibility.

* Items without an approved Return Merchandise Authorization (RMA) document emailed to you by agiprodj
* Items returned without all original packaging and components, including the retail box, manuals, cables, software, etc. Your returned item(s) must arrive to agiprodj the same way it arrived to you
* Products which include software that has been opened/registered
* Items such as headphones, ear phones, microphones, or any item that comes in contact with the body
* Vinyl, software (plug ins/upgrades/installers), fluids (fog, haze, bubble, snow, etc.), cables, needles & cartridges
* All replacement faders
* Special order/Build-to-order items
* Special Order Custom Build Cases

Yes, we offer free shipping in the US (48 states only).

Due to the high cost of shipping we are not able to offer free shipping to the following locations:

Hawaii

Alaska

Puerto Rico

Guam

APO/FPO

Most people don’t think twice about making sure their purchase comes with a full warranty-whether it is a car, a new flat screen TV, or even a vacuum cleaner.  In almost all cases, you buy products not from the manufacturer but from a dealer or retailer.  Authorized dealers have a direct relationship and good standing with the original equipment manufacturer (OEM) whose product you are buying.  When you purchase gear from any dealer that is NOT authorized, there is a very good chance you won’t get a warranty.  A hard-to-believe price?  Often times yes.  A warranty?  Most likely not.  Worth it?  Never.  And don’t take our word for it…call up any manufacturer whose product you’re considering buying and ask them.  Find out from them why this matters, and which dealers are in fact authorized.  You spend good money on your gear.  Make sure you buy it from a legitimate source.  We are an authorized dealer for every single item we sell.

CALL US - We love to talk to our customers! 866-PRO-MIXX (866-776-6499)

Chat with us via our Live Chat Instant Messenger tool located in the bottom right corner of our site. We monitor this chat tool during business hours. We can answer product questions, give you prices or help you get an order started right from our chat tool!

Or you can email us at [email protected].

Hours of Operation:

Monday - Thursday :: 7:30am to 5pm PST/PDT (phones, email and chat available)
Friday :: 7:30am to 3pm PST/PDT (phones, email and chat available)

We are proud to be able to offer discount codes and free/discounted promos as they are available. 
The short, non-warm 'n fuzzy answer is: Coupon/discount code stacking is not allowed.  While we wish we could give you xx% or dollars off an order AND a free item(s), we are a business and need to maintain a certain profit margin to keeps the doors open.
We reserve the right to limit the number of discounts on an order and often time will contact you if there are any questions.  Choosing a particular discount may negate the other and while the shopping cart may not catch it, we will manually.

Bottom line is, we will always strive to be fair, offer great service and prices.

We recently had a DJ leave this comment on our YouTube channel, “instead of saying you have the lowest price maybe you should say you have the best customer service.”  We could not agree more.  Think about it - when was the last time you saw a DJ gear retailer say, “Find any dealer’s superior service and we will MEET or BEAT that service!”  You won’t.  Most places don’t care.  Most places have a business model that is based on moving boxes.  Low price always seems to come at the price of poor service.  Got a great deal on your gear, but your dealer has no phone number to call when there is a problem?  Was that great price really worth your time and aggravation?  With agiprodj, you get the best of both worlds.  The short answer to price matching is yes…we will price match. 
Here’s the fine print: The item must be identical, including model number, components and U.S. warranty. It must be advertised in print (catalog) or on the web - AND it must NOT be breaking MAP (minimum advertised price) - most dealers who break MAP are not authorized. The item must be in stock and available for purchase at the advertised price from a factory authorized dealer, whose authorization we reserve the right to verify. This guarantee is limited to one refund per item.  A PRICE MATCH will be considered ONLY if you are making the purchase from AGIPRODJ.
Which items does agiprodj.com not price-match?

* Items listed on unauthorized auction sites like eBay, YAHOO! & Amazon Auctions.
* Items from non-factory authorized dealers.
* Demos, used, or ‘open box’ items.
* Clearance, red tag, discounted items, closeouts, liquidations, or special order items.
* Items that are NOT in stock-this is a bait & switch tactic that some dealers do.  They post B-stock or out of stock prices, then when you place the order everything changes.
* We reserve the right to not sell at or below our cost. Some dealers make deals that just defy logic.  We’ll be the first to tell you if you should grab it!

We would love to help everybody throughout the world, especially via our chat tool and email.  But unless you plan to make a purchase from us - AND have a friend, family member, or other way to forward products to you within the United States - we simply don’t have the resources or the staff available to help you.  Plus, manufacturers don’t allow it.  It’s not that we don’t like you. It’s nothing personal. It’s just the rules.
As an Authorized U.S. dealer for everything we sell, manufacturers will not allow us to ship outside of the US. (unless you have an APO/FPO - overseas US Military Mail).  There are dealers in other countries that have paid the taxes and import duties on the goods they sell. A Canadian Dealer is authorized in Canada. A UK dealer is authorized to sell in the UK, etc.  At agiprodj we play by the rules. We hear of other dealers shipping all over the world. As much as we would like to, we are unwilling to jeopardize the good relationships we have with our manufacturers.  If we could help each and every person that contacts us, we would gladly do so.
We hope you’ll respect and understand our policy.

Pre-orders are locked for 30 days, after that 30 days has passed, the payment will expire and you may need to place a new order. Prices/bundles cannot be guaranteed for a period longer than 30 days and are subject to change.

DISCLAIMER:
We reserve the right to not sell below our cost. This applies to price matching another dealers offer, price or coupon. In addition, we reserve the right to cancel and refund any order with pricing that result in a $0.00 order or a loss based on user or website error.

We do our best to post up-to-date & accurate In Stock or Restock dates of the products that we sell - these are referred to as the ETA (estimated time of arrival). In some cases, a manufacturer may push back an ETA based on a variety of reasons. We update our website as soon as we get new information. In the event that an ETA changes we are unable to offer free shipping upgrades based on events that are out of our control.

All Information posted on this website, including, but not limited to, pricing, product specifications, technology overviews and any special offers, is subject to change without notice.

Any reference either from or to any commercial product, process, or service does not constitute or imply any legal agreement, endorsement or recommendation by AGIPRODJ unless expressly stated.

This website also contains AGIPRODJ name and trademark. Nothing contained on this site should be construed as granting any license or right to use any of the above marks without the written permission of AGIPRODJ.

Unauthorized use of this website, its images and/or the materials contained on this website is strictly prohibited.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders saved shopping carts over the telephone by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By calling us
• By chatting with us or sending us a ticket

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

It's also important to note that we do not allow third party behavioral tracking

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence

If there are any questions regarding this privacy policy you may contact us using the information below.

www.agiprodj.com
5250 Highbanks Rd STE 700
Springfield, OR 97478
USA
[email protected]

An extended warranty is an extension of your original manufacturer’s warranty. Most manufacturer’s warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your purchased product fails, CPS will protect you from the high costs of replacement parts and labor necessary to repair your product. Most Consumer Priority Service extended service plans lengthen your product’s coverage for up to an additional 48 months (4 years) to ensure you get years of performance satisfaction from your newly purchased product.

Accidental Coverage protects you from unintentional damages as a result of: impact or dropping (up to 6 feet), liquid damage (submersion is not covered) and unintentional physical damage. Addental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft. Coverage for this plan shall begin 30 days after date of purchase of covered product.

A manufacturer's warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.

Accidental Damage protection begins 30 days after purchase.

CPS works with tens of thousands of authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well learned in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

Yes, all plans are transferable. Please call (800) 905-0443 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers.

Every CPS service plan carries a zero deductible along with low premiums. This means that with a CPS service plan there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim. Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible.

Logon to https://www.cpscentral.com/how-to-file-a-claim/ where you can initiate a claim on your product. You may also call the toll-free number (800) 905-0443 and have a qualified representative file a claim for you with the information you provide.